Shipping policy

Shipping & Delivery Policy

At Rosecapella, we take pride in getting your beauty essentials to you quickly and safely. Below you will find everything you need to know about our shipping process.

Processing & Delivery

  • Shipping Cost: We offer FREE Shipping on every single order.

  • Processing Time: All orders are processed and dispatched within 24 hours.

  • Delivery Window: Once shipped, please allow 3–7 business days for your package to arrive.

Tracking Your Shipment

Once your order has been dispatched, you will receive an email notification containing your tracking number and a link to our tracking page. You can monitor your shipment's journey and expected delivery date in real-time.

Note: If your tracking information hasn’t updated within 48 hours of receiving your email, please contact our customer support team for assistance.

Lost, Damaged, or Delayed Shipments

We take great care in packaging your items, but we understand that issues can happen during transit.

  • Delayed Packages: Please allow an extra 1–2 business days beyond the estimated delivery window for occasional carrier delays. If your package is significantly delayed, please reach out.

  • Lost or Missing Packages: If your tracking shows "Delivered" but you haven't received it, contact us immediately. We will promptly investigate and find a solution for you.

  • Damaged Packages: If your order arrives damaged or incomplete, please inform us within 48 hours of delivery. Please retain the original packaging and take photos of the damage so our team can assist you with a replacement or refund.

Questions or Concerns?

Our friendly customer service team is here to help you with any part of your Rosecapella journey.

  • Email: custumer-support@rosecapella.com

  • Customer Service Hours: Monday to Friday, 9:00 AM – 8:00 PM (EST)

  • Response Time: We aim to respond to all inquiries within 12 hours.

Quick Tips for Implementation:

  • Update the Email: Make sure to replace custumer-support@rosecapella.com with your actual business email.

  • The "12 Hour" Promise: Since you've included a 12-hour response time, make sure your email notifications are set up so you don't miss any messages!